What is flexible working? Key advice for employers

Explore the concept of flexible working and learn key insights as an employer.

First published on Thursday, December 12, 2024

Last updated on Thursday, December 12, 2024

Flexible working is a term that’s become central to conversations about the modern workplace, but what does it really mean? More importantly, what do you, as an employer, need to understand about implementing it effectively?

That’s why we’re going to break down what flexible working is, your legal obligations as an employer, and how it can benefit your business while addressing potential challenges.

So, what is flexible working?

Flexible working is not just about offering remote work—it’s about giving employees greater control over when, where and how they work.

Examples of flexible working include:

  • Flexible hours (Flexitime)

  • Remote work (Work from home)

  • Job sharing

  • Hybrid work

  • Part-time work

Just remember that flexible working isn’t one-size-fits-all. It can vary depending on your industry, role, and the needs of both your business and your employee.

Why should you care about flexible working?

Flexible working isn’t just a nice-to-have—it’s becoming an expectation. Here’s why it matters for employers:

  • Employees increasingly prioritise flexibility when choosing where to work. Offering it gives you a competitive edge.

  • Employees who can work during their most productive hours or in a location that suits them often achieve better results.

  • Flexibility allows employees to balance work and personal commitments, leading to fewer unplanned absences.

  • Flexible working supports mental health, reduces burnout, and fosters greater job satisfaction.

  • Remote or hybrid working can lower overheads like office space and utilities.

Key things you must know about flexible working

It’s about results, not hours

Flexible working shifts the focus from hours worked to outcomes achieved. Employers should assess performance based on deliverables rather than time spent at a desk.

It requires clear communication

Flexible arrangements need clear guidelines. For example:

  • Define expectations around availability and communication

  • Use tools like Slack or Microsoft Teams to stay connected

Technology is essential

To manage flexible working effectively, you’ll need the right tools. HR software like BrightHR can help with:

It’s not for every role

While flexible working works well for many jobs, some roles—such as those in retail, healthcare, or manufacturing—may require set hours or physical presence. In these cases, partial flexibility (like flexitime) may be a good compromise.

Start with a trial period

If you’re unsure about how flexible working will affect your business, consider implementing it on a trial basis. This allows you to identify and address challenges before making it permanent.

Potential challenges with flexible working and how to address them

Flexible working has clear benefits, but it also comes with challenges:

Communication gaps

To combat gaps in communication, make sure you’re having regular check-ins and team meetings as these are essential to ensure remote workers feel connected.

Team cohesion

Be sure to foster collaboration through both in-person and virtual team-building activities. This will help keep your team together.

Tracking performance

In today’s technology fuelled world you can use performance management tools to evaluate output, not just hours logged.

Get help with flexible working from BrightHR

Flexible working is about creating a more adaptable, productive workplace for both employers and employees. As an employer, understanding your responsibilities, leveraging the right tools, and fostering open communication can help you implement flexible working successfully.

By embracing this approach, you’ll not only meet the demands of the modern workforce but also create a thriving, future-ready business.

And if you’re looking for the right tools, BrightHR is here! Book a demo of our award-winning HR software today and see for yourself how we can help you with flexible working arrangements and more.


Lucy Cobb

Employment Law Specialist

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